MyLarkfield app

We do not process any of your personal data when you first download the MyLarkfield app.  The app acts as a way for you to access the personal data held in our housing management system to manage your tenancy with us. 

When you first open the MyLarkfield app, you will be asked if we can collect anonymous statistics about usage of the app.  We use the anonymised information to identify how many people are using the app and what types of service requests they are making. 

When you log into the app will display the following categories of personal data:  

• Full name 
• Full address including postcode  
• Telephone number  
• Email address
• Tenancy reference number 

MyLarkfield is a window to information held on Link’s housing management system and we process your personal data to allow you to access this information in an easily accessible and mobile-friendly format.   

The personal information we process is provided to us directly by you and it helps to manage your tenancy. For more information about how Larkfield processes your personal data please visit https://www.larkfieldha.org.uk/privacy-notices/

We use the information that you provide via the app to deal with any service requests or questions you submit.  The app also allows you to update your existing information, like your telephone number or to add any new members to your  household.  

We may share this information with staff within the organisation, DWP or the local authority for your area.  

Your information is securely stored as part of our housing management system. 

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

To view how long we keep your personal data, please visit our retention schedule here.

You can also contact our data protection officer at  datamanagement@linkhaltd.co.uk  or by post to Link House, 2c New Mart Road, Edinburgh EH14 14L.

You have the right to ask us for copies of your personal information. 

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

You have the right to ask us to erase your personal information in certain circumstances. 

You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

You have the  right to object to the processing of your personal information in certain circumstances . However, if Link can demonstrate that there is a compelling reason to process such personal data then we may refuse to stop processing your personal data.  

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.