Repairs responsibilities
The majority of repairs are our responsibility, however there are some that are yours as a tenant.
Our responsibility is to keep in good repair the structure, the outside of your home, the plumbing, and electric and heating systems we provide. Where we are responsible our response time will be based on one of our response categories.
You, as our tenant are also responsible for a number of repairs.
Who is responsible for what?
The table below shows a selection of repairs and who is responsible for them.
Tenant responsibilities
|
Item |
Exceptions |
|---|---|
|
Cookers |
When supplied by Larkfield |
|
Cupboards |
|
|
Decoration and painting (internal) |
|
|
Door name plate |
|
|
Doors (internal) |
|
|
Electric plugs |
|
|
Fire (electric and gas) |
|
|
Fireplace / floor tiles |
|
|
Fuse to plug |
|
|
Garden huts |
When supplied by Larkfield |
|
Glass to internal doors / screen |
|
|
Greenhouses, Sheds, Pigeon lofts |
|
|
Keys (replacement) |
|
|
Kitchen fittings and worktops |
Wear and tear |
|
Light bulbs |
|
|
Pulley for clothes |
When supplied by Larkfield |
|
Ropes for clothes drying |
|
|
Shower unit |
When supplied by Larkfield |
|
Sink base unit |
|
|
TV aerials / satellite dish |
When installed by Larkfield |
|
Waste plugs / chains to basin, bath or sink |
|
Larkfield responsibilities
|
Inventory item |
Exceptions |
|---|---|
|
Back boiler |
|
|
Balconies |
|
|
Bannister (internal) |
|
|
Baths |
When installed by tenant |
|
Bin store |
|
|
Brickwork, blockwork etc |
|
|
Carbon Monoxide detectors |
When installed by tenant |
|
Ceilings |
|
|
Chimney stacks, pots, cowls and sweeping |
|
|
Cisterns |
When installed by tenant |
|
Clothes poles |
|
|
Communal areas to flats |
|
|
Damp-proof courses |
|
|
Door bell |
When installed by tenant |
|
Door locks |
When tenant has lost or broken the key |
|
Doors to common areas |
|
|
Doors/door fixings (external) |
|
|
Down pipes, rain and soil |
|
|
Drainage (including blockages) |
|
|
Driveways |
When laid by tenant |
|
Electric heaters |
|
|
Electric wiring, sockets, switches, fuse box, ELCB, fuses/MCB |
|
|
Entry systems |
|
|
Fascia, soffit boards etc |
|
|
Fences |
When supplied by tenant |
|
Floorboards |
|
|
Foundations |
|
|
Gas central heating / pipes / radiators / timber / thermostats / pumps etc |
Unauthorised installations |
|
Gates |
When supplied by tenant |
|
Glass (double / triple glazing) |
When installed by tenant |
|
Glass (external) |
When police incident, number forwarded to Larkfield office |
|
Guttering |
|
|
Handrails (external) |
|
|
Hatch to loft (communal or individual) |
|
|
Immersion heaters |
Unauthorised installation |
|
Lighting pendants and roses |
|
|
Overview pipes |
|
|
Painting (external) |
|
|
Parking area (communal) |
|
|
Path to main access / path to garden |
When installed by tenant |
|
Paths (public) |
|
|
Plaster and plasterboard |
|
|
Porch |
When erected by tenant |
|
Pumps |
|
|
Radiators |
|
|
Retaining walls |
|
|
Roofs, roof tiles/slates, roof lights |
|
|
Roughcast |
|
|
Sink bowl and drainer |
|
|
Skirting boards |
When installed by tenant |
|
Smoke detectors |
When installed by tenant |
|
Sockets and switches (electrical) |
|
|
Stairs (common or internal) and stair lighting |
|
|
Steps |
|
|
Taps, washers on taps |
|
|
Ventilators |
Unauthorised installation |
|
Wash hand basins |
|
|
Water heating |
|
|
Water supply |
|
|
WC |
|
|
Window frames, sills and fittings |
|