Ways to report a repair

You can report a repair in a number of ways. Remember the more information you can give us about the repair the better.


During office hours

If the repair is an emergency and there is a risk to your safety or serious damage to the property it is important you call us on  01475 630 930 straightaway.

If the repair is routine you can:


Boiler repairs

If you have had a new boiler fitted by us in the last year and need to report a repair please call Everwarm on  0800 1977 755.


Out-of-hours emergencies

If you have an emergency repair and need to report it when the office is closed please call:

  • Gas Sure on 01294 468113 for any gas, heating and hot water emergencies 
  • Bield 24hr Response on 0800 783 7937 for any other emergencies 
  • Text message service for hearing-impaired tenants - Hearing-impaired tenants who would like to report an emergency repair outwith office hours can text  0780 000 5709. Please make sure to include your  name,  full address,  access details,  housing association, and the  nature of your emergency  in your message. You will be charged your standard SMS fee.

Please note that if our emergency contractors are called out for a repair that is not an emergency you will have to pay for the cost of the call out. 

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