Our office is closed from 4pm on Friday 22 December 2023 until we re-open at 9am Thursday 4 January 2023.
If you have an emergency repair and need to report it when the office is closed please call:
- Gas Sure on 01294 468113 for any gas, heating and hot water emergencies
- Bield 24hr Response on 0800 783 7937 for any other emergencies
- Text message service for hearing-impaired tenants - Hearing-impaired tenants who would like to report an emergency repair outwith office hours can text 0780 000 5709. Please make sure to include your name, full address, access details, housing association, and the nature of your emergency in your message. You will be charged your standard SMS fee.
Please note that if our emergency contractors are called out for a repair that is not an emergency you will have to pay for the cost of the call out.