Common repairs
If we own a flat or house within your block or building, you may be able to access our common repairs service.
Owners can report problems or issues relating to the following:
- Communal stairwells including lighting, flooring, banisters, windows and walls
- Close door or door entry systems
- Lifts
- Loss of power to communal areas
- Standard of close or window cleaning
- Communal fencing
- Communal landscape maintenance
- Vandalism to common parts
Response times
Response times will be determined by the nature of your repair.
| Category | Examples | Response time |
|---|---|---|
| Emergency | Repairs where there is risk to your safety, danger to health and to prevent serious damage to the building / total loss of services. | We will respond within four hours and complete work within twenty four hours (unless parts are required) |
| Urgent | Repairs where there is a partial loss to your service that seriously affects the comfort or convenience of occupants or where further damage will occur to a property. |
We will respond to gas heating and hot water repairs within twenty four hours We will respond to general repairs within three working days |
| Routine | Repairs that do not seriously interfere with your comfort or convenience and do not cause further problems to the property. |
We will complete gas repairs within three working days We will complete general repairs within ten working day |
Report a common repair
Use our form to report a common repair online.