Repair response times
The nature of your repair will determine the time in which we have to complete the work necessary.
Repairs are categorised into an emergency, urgent or a routine repair.
Some small repairs will be carried out within a given timescale as part of your 'Right to Repair'
|Emergency||Repairs where there is risk to your safety, danger to health and to prevent serious damage to the building / total loss of services.||We will respond within four hours and complete work within twenty four hours (unless parts are required)|
|Urgent||Repairs where there is a partial loss to your service that seriously affects the comfort or convenience of occupants or where further damage will occur to a property.||
We will respond to gas heating and hot water repairs within twenty four hours
We will respond to general repairs within three working days
|Routine||Repairs that do not seriously interfere with your comfort or convenience and do not cause further problems to the property.||
We will complete gas repairs within three working days
We will complete general repairs within ten working days