Larkfield's Tenant Report Card 2016/17

We have produced a Charter Report Card for our tenants which shows our performance since the Scottish Social Housing Charter (the Charter) was introduced. 

This Charter Report Card is based on our 2016/17 Annual Return on the Charter (ARC) to the Scottish Housing Regulator.

What we have reported on

We have focused on:

  • Our relationship with customers
  • Housing quality and maintenance
  • Anti-social behaviour
  • Rents and service charges
We have also included:
  • How we compare to other landlords
  • Previous performance
  • Actions we are taking to improve performance

We haven't included details on all the Charter outcomes and indicators but you can find these on the Scottish Housing Regulator's website

 

Read the Report