Larkfield's Tenant Report Card 2016/17

We have produced a Charter Report Card for our tenants which shows our performance since the Scottish Social Housing Charter (the Charter) was introduced. 

This Charter Report Card is based on our 2016/17 Annual Return on the Charter (ARC) to the Scottish Housing Regulator.

What we have reported on

We have focused on:

  • Our relationship with customers
  • Housing quality and maintenance
  • Anti-social behaviour
  • Rents and service charges
We have also included:
  • How we compare to other landlords
  • Previous performance
  • Actions we are taking to improve performance

We haven't included details on all the Charter outcomes and indicators but you can find these on the Scottish Housing Regulator's website