Common repairs

If we own a flat or house within your block or building, you may be able to access our common repairs service.

 Owners can report problems or issues relating to the following:

  • Communal stairwells including lighting, flooring, banisters, windows and walls
  • Close door or door entry systems
  • Lifts
  • Loss of power to communal areas
  • Standard of close or window cleaning
  • Communal fencing
  • Communal landscape maintenance
  • Vandalism to common parts

Response times

Response times will be determined by the nature of your repair.

Category Examples Response time
Emergency Repairs where there is risk to your safety, danger to health and to prevent serious damage to the building / total loss of services. We will respond within four hours and complete work within  twenty four hours (unless parts are required)
Urgent Repairs where there is a partial loss to your service that seriously affects the comfort or convenience of occupants or where further damage will occur to a property.

We will respond to gas heating and hot water repairs within twenty four hours

We will respond to general repairs within three working days

Routine Repairs that do not seriously interfere with your comfort or convenience and do not cause further problems to the property.

We will complete gas repairs within three working days

We will complete general repairs within ten working day